AI receptionist for UK small businesses
Never miss a call again.
When you're up a ladder, mid-appointment or off for the night, Omni picks up, takes the booking and texts you the details. We set the whole thing up for you.
Hear it for yourself: 0113 496 0000. Ask it to book you in.
How it works
Up and running in days.
No tech needed.
Who it's for
Made for busy hands.
If you can't get to the phone, you're losing work to whoever can. Omni already knows how your trade works. Pick yours and hear how it handles a tricky call.
Trades & home services
Plumbers, electricians, heating engineers, builders, roofers, locksmiths.
- Takes the address, postcode and job details
- Spots emergencies, gives safety advice first, and alerts you
- Books quote visits for bigger jobs
Sample call · Hartley Plumbing
Hi, I can smell gas in my kitchen.
Please leave the house now and ring the National Gas Emergency line on 0800 111 999. Don't use any switches. Can I take your name and address for Dave?
Sarah, 14 Park Lane, LS6 2AB.
Thanks, Sarah. I've marked this urgent and Dave's been alerted straight away.
UrgentDave alerted by text and email
Salons & beauty
Hair, nails, brows, lashes, aesthetics and barbers.
- Knows your treatments and prices
- Mentions patch tests, deposits and your cancellation policy
- No more answering mid-appointment
Sample call · Bloom Hair & Beauty
Can I book a lash lift for Saturday? I've not been before.
Lovely! As it's your first time, you'll need a quick patch test at least 48 hours before. Could you pop in on Thursday?
Thursday after work is fine.
Perfect. I've put in a request for a patch test Thursday at 5:30 and your lash lift on Saturday morning. The team will text you to confirm.
Booking requestPatch test Thu, lash lift Sat
Private clinics
Physio, chiropractic, dental, osteopathy, podiatry and therapies.
- Calm, reassuring and professional
- Never diagnoses or gives medical advice
- Takes new-patient enquiries and insurance details
Sample call · Northside Physio
My back's been agony since Monday. What should I take for it?
I'm sorry you're in pain. I can't give medical advice, but our physio can assess it properly. Have you been to us before?
No, first time.
I'll request our earliest new-patient appointment. Will you be paying yourself or using health insurance?
New patientEarliest appointment requested
Features
Everything a good receptionist does.
None of the wages.
Answers 24/7
Evenings, weekends, bank holidays. It picks up every call you miss, every time.
Sounds natural and British
A warm, friendly voice that knows your services, prices and opening hours.
Logs bookings to your calendar
Booking requests go straight into Google, iPhone or Outlook calendars for you to confirm.
Text and email alerts
You hear about every booking and message the moment the call ends.
Emergencies come to you
Genuine emergencies can be put straight through to your mobile.
Callers get a confirmation
Customers get a text saying their request is in, so they don't ring the next company.
Your own dashboard
Every call with a short summary, plus the bookings and messages to ring back. No app, no password.
Keep your number
Customers keep ringing the number they already have. We just catch the calls you can't take.
Change it any time
New prices or hours? Update them on your dashboard and it uses them on the next call. Or just ask us.
Pricing
Simple pricing.
Less than one missed job a month.
We build your receptionist from your answers, give it a British voice and its own local number, connect your calendar and alerts, and show you how to forward your calls.
That's about 43 calls a month, or roughly 110 minutes. Starter covers it, with room to spare.
Starter
- 300 minutes of calls a month
- About 100–150 calls
- Calendar booking requests
- Text and email alerts
- Your own dashboard
- Help whenever you need it
Growth
- 600 minutes of calls a month
- About 200–300 calls
- Calendar booking requests
- Text and email alerts
- Your own dashboard
- Help whenever you need it
Pro
- 1,000 minutes of calls a month
- About 330–500 calls
- Calendar booking requests
- Text and email alerts
- Your own dashboard
- Help whenever you need it
Every plan includes every feature. Monthly rolling, cancel any time. Extra minutes beyond your plan are 25p a minute, and we'll tell you before you get close. Move up a plan from your dashboard in a couple of taps.
FAQ
Questions, answered.
Do I need to know anything about AI?
No. You fill in one form about your business and we do everything else. You'll just start getting alerts about bookings.
Will callers know it's not a person?
It sounds natural and friendly, but it won't pretend to be human. If someone asks, it says it's the virtual receptionist. Most callers are just glad someone answered.
Do I need a new phone number?
No. Customers keep ringing your usual number. You turn on call forwarding so calls you don't answer go to Omni. On a mobile it's one code, and we send you step-by-step instructions.
Does it actually book appointments?
It takes booking requests and puts them in your calendar marked to confirm, then texts you. You stay in control: you confirm with the customer, so it never double-books you or promises a slot you can't do.
What if it's an emergency?
You choose. It can put genuine emergencies straight through to your mobile, or take the details and alert you urgently.
What happens if I go over my minutes?
Nothing stops working. We warn you at 80% and extra minutes are 25p each. If you're regularly over, we'll suggest the plan that works out cheaper.
How long does setup take?
The form takes about 10 minutes. Once you send it, we build your receptionist and email you its number and how to forward your calls, usually the same day. Have your prices and opening hours handy.
Can I change what it says later?
Yes, any time. Your dashboard has a "Change your details" page for your prices, opening hours, common questions and rules. Preview what it will say, save, and it uses the new details from the next call. Or just email us.
Where do I see my calls?
On your own dashboard. It shows every call your receptionist answered with a short summary, the booking requests and messages to ring back, and your minutes for the month. It opens from a link we send you, so there's no app or password.
Is there a contract?
No long contract. After the one-off setup, it's monthly. Cancel any time from your dashboard and your receptionist keeps answering until the end of the month you've paid for.
Get started
Let's stop the missed calls.
Book a free 15-minute call, or leave your details and we'll ring you back. No hard sell.
Or email hello@yourbrand.co.uk